I needed two panes of an Anderson bay window replaced. The estimate was reasonable enough (I try to balance price with level of service) and the staff was very friendly. When I confirmed my order, I was told it would take a few weeks to get the glass from Anderson. Two weeks went by when my estimator, Jim, called to schedule the repair. Jim showed up, himself, at the appointed time with a smile and a friendly attitude. He was pleasant and engaging and clearly knew what he was doing. An hour later he was packing up and I had beautiful new glass. This was top level service and renews my belief that it pays to go local. I would recommend Syosset Glass (especially Jim) to any one!!!